Shipping policy

1. Order Processing & Dispatch
Orders are processed and shipped within 1–3 business days to shorten your waiting period.

2. International Shipping & Transit

TimeStandard international shipping takes 7–13 days; delivery duration varies depending on destination. Choose expedited shipping at checkout for faster arrival.

3. Shipping Charges

Shipping rates update in real time according to item weight and destination. Final charges are clearly shown on checkout, with no hidden surcharges.

4. Customs Charges

International parcels may be subject to import duties and taxes set by local customs. All related fees fall to the recipient. Please review your national import policies prior to purchase.

5. Packaging & Shipping Insurance

Robust shock-resistant packaging safeguards goods throughout transit.

Optional shipping insurance is available at checkout for high-value orders for extra protection.

6. Delivery Check & After-Sales Support

Inspect packaging upon receipt. Decline acceptance and contact us right away if you spot breakage, leaks or heavy deformation, and retain photos as evidence.

Should you discover product flaws after signing, message support within 48 hours. We will confirm the problem and provide returns, exchanges or other viable solutions.

7. Customer Support

Contact our support team for enquiries regarding shipping, customs or delivery. We aim to respond quickly to resolve your concerns.